We’ve all been there—stuck in an endless phone tree maze, shouting “AGENT!” at the top of our lungs, only to hear, “I’m sorry, I didn’t understand that. Let me transfer you back to frustration central.”
In my latest blog post, I’m diving into why customer service feels like it’s on life support and how outdated contact center technology is part of the problem. But don’t worry—it’s not all doom and gloom! I’ll show you how AI and smart tech (on any budget) can save the day, creating a world-class experience that keeps customers loyal and companies thriving.

Whether you’re a business leader looking for solutions or just someone who’s tired of yelling at IVRs, this article is for you. Check it out for real talk, a few laughs, and actionable tips