Customer Experience Strategist & Operational Excellence Leader
Expertise in driving client satisfaction, process improvement, and team leadership across diverse industries.
I am a Customer-centric professional with a passion for delivering world class customer service and operational excellence.
Transformational Leader Driving Customer Satisfaction and Operational Excellence with Proven Success in Boosting Engagement, Streamlining Processes, and Achieving Cost Savings.
Elevated customer satisfaction by 25% through strategic leadership and process improvements.
Drove Operational Excellence by Streamlining Processes and Enhancing Team Efficiency.
Implemented Client-Centric Strategies That Increased Engagement and Retention.
Achieved Annual Cost Savings of $200,000 Through Efficient Resource Management.
Led High-Performing Teams to Consistently Exceed Productivity and Quality Metrics.
Championed New Technologies to Enhance Service Delivery and Operational Efficiency.
Professional History
Experience/Expertise
Expert in customer experience strategy, technical support and operations management, with a focus on enhancing customer satisfaction and driving operational excellence.
With over a decade of leadership in client services, process optimization, and operational excellence, I specialize in driving customer satisfaction through strategic initiatives, advanced CRM systems, and a data-driven approach to continuous improvement.
Core Competencies
Holding an MBA in Technology Management and certifications in Lean Six Sigma and project management, I bring a strong foundation in strategic leadership, process improvement, and operational efficiency.
Education/Certifications